Shopping Guide

■ About made-to-order production

Our shop uses an environmentally friendly, made-to-order production system. Because we manufacture products after receiving an order, we don't hold unnecessary inventory and reduce waste of resources.

■ Manufacturing and distribution base

The affiliated manufacturing bases are located in 14 facilities in seven countries, including Japan.
The location closest to the delivery address will be automatically selected, and production and shipping will be carried out via the shortest route.

*Some products are not eligible for manufacturing or shipping within Japan.

■ About product inventory

Due to the variety of items and their customizability, we do not keep them in stock at all times.
If an item is out of stock or out of stock after your order has been placed, you can choose from the following options:

  • Alternative product suggestions

  • Wait until restocking (this may take several weeks)

  • Cancelling your order

■ Delivery areas and non-delivery areas

We deliver to the following six regions:

  1. America

  2. Europe

  3. EFTA member states (Iceland, Liechtenstein, Norway, Switzerland)

  4. Canada

  5. Australia and New Zealand

  6. Others (including Japan)

Areas that cannot be delivered:
Crimea, Luhansk, Donetsk, Russia, Belarus, Gaza Strip, Iran, Syria, North Korea, Ecuador, Cuba, etc.

*Please check the USPS official website for the latest information.

■ Delivery time (approximate)

classification Manufacturing Period Delivery period (average)
Apparel 2-7 business days From 4 business days
Non-apparel 2-5 business days From 4 business days
Italian products Approximately 2 weeks Varies by region

■ Payment methods

The following payment methods are available:

Credit/Electronic Payments

  • Visa / Mastercard / American Express

  • Apple Pay / Google Pay / Shop Pay

  • PayPal (Supports 22 currencies, ideal for overseas use)

Installment/Deferred payment

  • Paidy next month payment (email and mobile number only, convenience store and direct debit available)

Bank transfer (prepaid)

  • PayPay Bank / GMO Aozora Net Bank

■ Cryptocurrency payments

You can use cryptocurrency payments via Crypto.com Pay and Solana Pay .

  • Examples of available currencies: BTC, ETH, USDC, SOL, etc. (Supported currencies are subject to the service)

  • Immediate payment is possible by scanning the QR code at the time of payment.

  • Cryptocurrency payments are safe, fast and global

*Refunds will generally be made in the same currency and within the same service.

■ About shipping and packaging

  • Products are individually packaged in special packaging to prevent damage.

  • Depending on the product, it may be shipped separately.

The tracking number will be included in the shipping notification email and will be updated up to 24 hours after the label is generated.

■ Handling delivery issues

  • Incorrect address: Customers will be responsible for any undeliverable items caused by incorrect input of address when placing an order.

  • Lost: If reported within 4 weeks of the scheduled delivery date, we will resend the item (at our expense).

  • Damaged: Please contact us at info@cryptodsgn.com with a picture of the item and we will reship it free of charge.

■ Shipping and customs duties

  • Shipping fee: Calculated automatically based on delivery destination, manufacturing base, and product (displayed at checkout)

  • Customs duties: Import duties may apply in some regions and these will be borne by the customer.

If you have any questions, please feel free to contact us at info@cryptodsgn.com .
We will strive to provide you with a more comfortable shopping experience.